Each month the bill is sent to the mailing
address you've arranged through the Registrar's Office. Each
student is responsible for maintaining a correct mailing/billing
address with Michigan Tech. Student address changes can be
made on line at http://www.admin.mtu.edu/em/students/info/addchng.php.
Merchandise Returns
Merchandise is exchangeable within the
academic year. Refunds will be given up to 7 days of purchase.
Monthly Payments
Bills must be paid in full by the due date. Make checks
payable to MTU Telecommunications. Payments are to be sent
to Republic Bank (formerly D&N Bank), PO Box 56 Hancock
MI 49930. For your convenience, an envelope is included in
your monthly bill.
Non-Sufficient Funds
A $25.00 fee will be assessed for Non-Sufficient Fund
checks returned, plus a $10.00 additional charge if not
paid within 10 days. Services will be canceled and treated
as a delinquent account if arrangements have not been made
with the Telcom Customer Service office.
To ensure payments are made in a timely manner, please
allow enough time for mailing and processing of payments.
Past Due Accounts
Subscribers with past due accounts may have their grades and transcripts withheld; you will not be permitted to register for any future class or view your grades. Failure to bring your account current within 30 days will result in your services being suspended and a reactivation fee of $40. This $40 reactivation fee must be paid if you wish to reinstate a suspended service..
If the total amount due is not paid within 30 days of suspension, your services will be terminated.
Subscribers with terminated services will have 30 days to pay their account in full. Terminated services not paid in full within 30 days of termination will be turned over to a collection agency; you will be responsible for any additional fees incurred during the collection process.
Relocating
There is no charge for relocating, however if your services
were disconnected and you want to reconnect within less than
60 days there will be a $40.00 reconnection fee.
Vacating Residence Halls
You must notify Telcom Customer Service at least 30 days
prior to vacating your residence hall. Failure to notify
Telcom Customer Service will result in continued billing
of services. If reactivation is requested within 60 days
of cancellation, there will be a $40.00 fee to restore services.
Vacating Daniell Heights
You must notify Telcom Customer Service at least 30 days prior to vacating your apartment. Failure to notify Telcom Customer Service will result in continued billing of services. If reactivation is requested within 60 days of cancellation, there will be a $40.00 fee to restore services.
